For hygienic reasons, we cannot accept returns for the following: Panties, Diapers, Nappies, PUL Diapers
For new customers, we require accurate waist measurements for all dog Panties, Diapers, Nappies, PUL Diapers.
For new customers, we require an accurate weight for all dog Panties, Diapers, Nappies, PUL Diapers
For new customers, we require breed information. If multiple breeds, please let us know those possible breeds.
All dog diapers, dog panties, dog nappies, PUL diapers, orders are carefully checked to insure the correct size has been ordered. We check waist measurement, weight and breed to determine the correct size. Our customers thank us for our extra care as it insures getting the correct diaper. We will contact you if we feel the size ordered is incorrect. If we do not receive a response we will cancel the order and refund to your PayPal account. A valid email address and shipping address needs to be updated in PayPal as this is how we are able to contact you.
We require accurate shipping information. We ship to the PayPal address in your PayPal account It is the customers responsibility to provide correct shipping information in PayPal. We cannot change Paypal shipping information. If a shipping address is incorrect in PayPal, and the package comes back to us, we will send a PayPal invoice for extra shipping charges. The package will not ship until payment for additional shipping is paid.